Reference Standards Support & FAQ
Whether you are ordering catalog products, requesting custom reference materials, or evaluating documentation requirements, Aurum Standards Group is here to help. Our team provides reference standards support, technical guidance, and assistance with product selection, ordering, traceability documentation, and Certificates of Analysis. Below are answers to some of the most frequently asked questions from laboratory professionals.
Ordering & Custom Standard Requests
What is your typical lead time for catalog products and custom reference materials?
All items in stock will ship according to your preference the same day for orders placed before 3:00pm MT from our facility in Laramie, Wyoming. Custom standard requests will vary depending on complexity and typically are shipped within 4 weeks from order.
How is pricing structured for reference materials and custom standards?
Pricing depends on product type, complexity, and order volume. Catalog standards have fixed pricing, while custom materials are quoted based on specification and synthesis requirements. Volume discounts may be available—please contact us for a tailored quote. We aim to provide competitive pricing relative to primary compendial standards while maintaining full traceability and quality documentation.
How are reference materials shipped and handled?
Orders are shipped via validated carriers with appropriate packaging for chemical stability. Temperature-controlled (e.g., refrigerated or frozen) and hazardous material shipments are handled according to regulatory requirements. Shipping speed and method can be selected at checkout or arranged at the time of order.
